RTI/007 (initiated on 7th May, 2007; reply received on 30th June, 2007)

1. Does the software used in Kayalpattinam Telephone Exchange store the details (number called, date called, time called, duration of call) of every outgoing call made by a subscriber - including local calls, ISD calls?
   
   Software used in Kayalpattinam Telephone Exchange has the provision to store the details of STD, ISD and calls to GSM mobile numbers. There is no provision to store local calls.
   
   
2. If the answer to question number 1 is no, why is that so (that is, why the details about local calls are not stored)?
   
   The information requested is not covered in the definition of information as per section 2 (f) of RTIA, 2005
   
   
3. What is the current number of subscribers in Kayalpattinam Telephone Exchange?
   
   Number of subscribers of Kayalpattinam exchange as on 08.06.2007 is 5,525.
   
   
4. How many subscribers have availed Caller Line Identification Facility in Kayalpattinam?
   
   2,234 subscribers have availed Caller Line Identification Presentation (CLIP) facility.
   
   
5. If all the subscribers (100%) were to request Caller Line Identification Facility for their connection, how long would it take the exchange to provide this facility? Is there any technical limitation to number of lines that can be provided this facility?
   
   Administrator: Reply not given
   
   
6. What is the procedure for a subscriber to avail Caller Line Identification facility? Normally how long does it take to process a request?
   
   On request from the subscriber, Caller Line Identification Presentation (CLIP) facility is provided then and there.
   
   
7. We believe Kayalpattinam exchange provides two toll-free numbers - 19621 and 19622 - to instantaneously know the metered units. How many simultaneous users can connect to this number?
   
   Maximum 30 simultaneous users can be connected to the toll-free numbers 19621 and 19622.
   
   
8. What steps have Kayalpattinam exchange undertaken to publicise these two numbers among the subscribers?
   
   Advertisement has been given in newspaper during the time of commissioning of the facility. Also display about the facility has been exhibited during telephone adalat held at Jalaliya Nikkah Majlis.
   
   
9. Does the Kayalpattinam telephone exchange store the details of incoming calls of a subscriber in the system? If it doesn't do so, please explain why it is not stored?
   
   There is no facility in the software used in Kayalpattinam exchange to store incoming calls
   
   
10. If a subscriber receives an abusive phone call from a number (landline or mobile phone), what is the procedure he/she should follow to register a complaint with the exchange?
    
    The subscriber has to give a complaint in writing to the SDE (Internal) of the concerned exchange
    
    
11. How many subscribers have availed Broadband services in Kayalpattinam?
    
    107 subscribers in Kayalpattinam exchange have availed Broadband services